Scanpan Admin support
Help for users of Scanpan Admin, the operations platform for the
Scanpan brand on Amazon. Contact us directly, or check the answers below.
Contact
What to include
Your sign-in email, the page you were on, what you expected, what
happened instead, and the time it happened. A screenshot helps.
Frequently asked questions
How do I get access?
Scanpan Admin is not open to the public. The Scanpan account owner provisions each user.
Ask your team lead to request an account, and you will receive sign-in details by
email.
I cannot sign in or I lost my two-factor device.
Use the password reset link on the sign-in page for a forgotten password. If your
two-factor device is lost or replaced, email support from your registered address and
an administrator will reset it after verifying your identity.
How do I authorize Scanpan Admin on the Amazon seller account?
From the Selling Partner Appstore listing, choose Authorize Now, or in Seller Central
open Apps and Services, then Manage Your Apps, and authorize Scanpan Admin. Only the
account owner or a user with permission to manage apps can do this.
What Amazon data does the application access?
The application reads and writes only what its features need: inbound and AWD
shipments, inventory, listings, pricing and fees, orders, finance and settlement
reports, Brand Analytics reports, and Sponsored Products advertising data. Data is
stored in a cloud project dedicated to this seller account, credentials are kept in a
secrets manager, and every Amazon call is logged with the person or job that made
it.
How do I revoke the authorization?
In Seller Central open Apps and Services, then Manage Your Apps, find Scanpan Admin
and choose Remove. The application stops receiving data from Amazon immediately. Email
support afterwards if you also want stored data removed.
Which browsers are supported?
The latest two versions of Chrome, Edge, Safari or Firefox on a desktop computer, with
JavaScript enabled. No plugin or extension is needed.
A report or a shipment looks wrong. What should I do?
Email support with the shipment ID, order ID or SKU, and what you expected to see.
Report and shipment data is refreshed from Amazon on a schedule, so a difference of a
few hours from Seller Central is normal.
Report a problem
Email help@hourloop.com with a subject line
that starts with Scanpan Admin. Urgent issues that stop orders from
shipping or prices from updating are handled first; say so in the subject line.
Back to the Scanpan Admin product page.